1. Our Services

Aneelas Industry provides business services that may include wholesale distribution, product sourcing, fulfillment solutions, and Shopify store development. The services available for a particular transaction will be described in the relevant quotation, invoice, or service agreement.

2. Enquiries and Quotations

Customers may contact us to request product information, availability, wholesale pricing, sourcing assistance, fulfillment services, or website development.

Quotations will specify applicable prices, currency, scope, estimated timelines, payment terms, and delivery charges where relevant. Unless expressly stated otherwise, quotations are subject to confirmation and availability.

3. Order Confirmation

An order is considered accepted when Aneelas Industry confirms it in writing. We may request additional information or payment before beginning processing.

We reserve the right to decline or delay an order where stock is unavailable, information is incomplete, payment has not cleared, or legal and compliance requirements cannot be met. If we cannot fulfill an order for which payment has been received, we will contact the customer regarding an appropriate refund.

4. Pricing, Currency and Taxes

All prices and currencies will be stated in the applicable quotation or invoice. Unless expressly included, prices may exclude shipping, customs duties, import taxes, bank charges, insurance, and other third-party fees.

Customers are responsible for charges allocated to them in the written agreement and under applicable law.

5. Payment Terms

Accepted payment methods, deposits, payment milestones, and due dates will be communicated through the relevant invoice or agreement.

Work or order processing may begin after the agreed payment has been received and cleared. Overdue payments may result in a pause in services or processing, subject to applicable law and the terms of the agreement.

For invoice verification or payment questions, contact: info@aneelasindustry.store

6. Wholesale Products and Product Sourcing

• Product specifications, quantities, packaging, condition, and delivery arrangements should be confirmed before the order is finalized.
• Sourced products are subject to supplier availability, lead times, and the terms stated in the quotation.
• We will communicate significant changes to availability or pricing before proceeding where reasonably possible.
• Customers must provide accurate order, shipping, customs, and recipient information.

7. Fulfillment Services

Fulfillment services may include storage, inventory handling, picking, packing, and shipping, depending on the agreed scope. Applicable service fees, shipping costs, handling charges, and responsibilities will be specified in the relevant agreement.

Customers must ensure that products submitted for fulfillment comply with applicable laws and shipping restrictions.

8. Shopify Development Services

Shopify development projects are governed by the approved proposal or service agreement. The agreement may specify deliverables, project milestones, revisions, estimated completion dates, support, and payment requirements.

Customers are responsible for supplying accurate content, product information, branding materials, approvals, and necessary account access.

Shopify subscriptions, domains, paid themes, apps, payment processing charges, and other third-party services are excluded unless expressly included in the proposal.

We aim to deliver the agreed work professionally. However, we do not guarantee specific sales, revenue, profits, search rankings, or conversion rates because these depend on factors outside our control.

9. Delivery and Project Timelines

Delivery and completion dates are estimates unless expressly guaranteed in writing. Delays may occur due to supplier availability, customs, shipping carriers, third-party platforms, customer approvals, or missing information.

Shipping responsibilities, insurance, import clearance, and delivery charges will be determined by the applicable order terms.

10. Order Changes and Cancellations

Customers should submit cancellation or change requests in writing as soon as possible. A request is subject to written confirmation by Aneelas Industry.

Custom-sourced products, special orders, dispatched goods, completed development work, non-refundable third-party purchases, and costs already incurred may not be fully refundable, subject to the applicable agreement and law.

11. Inspection and Order Issues

Customers should inspect delivered products promptly and report shortages, visible damage, incorrect items, or apparent defects as soon as reasonably possible.

Include your order number and supporting photographs where available so that we can investigate and determine an appropriate resolution.

12. Contact Information

1. How to Request a Refund or Return

To request a return, replacement, or refund, email us at info@aneelasindustry.store .

Please include:

• Your order or invoice number.
• Your name or business name.
• A description of the problem and requested resolution.
• Photographs or supporting documents, if applicable.

Please do not return any products until you receive written authorization and return instructions.

2. Damaged, Defective, Missing or Incorrect Products

If a product arrives damaged, is materially defective, is missing from the confirmed order, or does not match the agreed specifications, notify us as soon as reasonably possible after discovering the issue.

After reviewing the information, we may offer an appropriate remedy, such as a replacement, correction, credit, or refund, in accordance with the order agreement and applicable law.

3. Change-of-Mind Returns

Unless otherwise stated in the applicable quotation or required by law, wholesale purchases, custom orders, and specially sourced products are not automatically eligible for return simply because a customer changes their mind or cannot resell the products.

Voluntary returns must be approved in writing. Any applicable restocking, handling, or return-shipping charges will be communicated in advance and applied only where permitted by law.

4. Shopify Development and Digital Services

Shopify development and other digital services may involve customized work, consultations, project milestones, and third-party purchases.

Fees for completed work, delivered milestones, consultations already provided, and non-refundable third-party costs are generally not refundable except where the service agreement or applicable law requires otherwise.

If an agreed deliverable has a material issue covered by the project agreement, contact us with details so we can review the matter and determine an appropriate correction or other remedy.

New features, additional revisions outside the agreed scope, and third-party platform issues may require a separate quotation.

5. Return Conditions and Shipping

If a return is approved, we will provide instructions regarding the return address, packaging, and shipping method.

Where appropriate, products should be returned complete and in their original packaging. This requirement will not apply where it would be unreasonable or inconsistent with applicable law.

Responsibility for return shipping, insurance, customs charges, and other costs will be confirmed during the return authorization process.

6. Refund Method and Processing Time

Approved refunds will normally be issued to the original payment method where feasible, or through another method agreed with the customer.

We will confirm the approved refund amount and processing steps. The time required for funds to appear in your account depends on your bank, payment provider, and country.

Any permitted deductions or non-refundable third-party charges will be explained before the refund is finalized.

7. Order Cancellations

Cancellation requests must be submitted in writing before the order is dispatched or the relevant service is performed, where possible.

Cancellation eligibility depends on the order status, the work already completed, any special-order commitments, the written agreement, and applicable law.

If we cancel an order that cannot be fulfilled, we will contact the customer regarding an appropriate refund for payments received for the unfulfilled order.

8. Non-Refundable Costs

Where permitted by law and disclosed in the applicable agreement, completed work, custom sourcing costs, special-order expenses, shipping already performed, and non-recoverable third-party fees may not be refundable.

Nothing in this policy excludes or limits any mandatory consumer rights or other rights that cannot legally be waived.

9. Refund Disputes

If you disagree with a refund decision, reply to our email correspondence with your order details, supporting evidence, and the resolution you are seeking.

We will review the information and respond within a reasonable time. Any statutory rights or applicable dispute-resolution options remain available.

10. Contact Information